Monash Talent

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Logistic Support Specialist

Logistic Support Specialist (Procurement & Supply Chain)
$55,000 + super
Full-time / Hybrid WFH

The Organisation 
Based in the CBD, Amplifon is a global leading hearing solutions specialist. With a presence in 28 countries and a team of 17,000 professionals, they are dedicated to ensuring its customers are provided with industry leading and accessible hearing services that empower people and change lives.
Amplifon is passionate about investing in employee development and views this focus as a key influence that is integral to their industry leading reputation. They are continuously exploring and implementing measures that provide their workforce with access to structured career paths and training programs that accelerate the potential of their employees.

The Role

The Logistic Support Specialist covers a key role in managing and supporting new 1PC purchasing and return processes, acting as the local point of contact for Shops for logistic issues, resolving them or addressing them to the correct escalation path and will be the key point of contact for the Attune business in addition to support the Amplifon business.
This role is responsible for monitoring logistic issues and identifying opportunities to improve the logistics customer service and shop purchase transaction processes.

Key responsibilities:
1st level shop logistics support
  • Knowledge of service desk ticketing tools (e.g. ServiceNow) 
  • Problem solving for incidents and escalation process
  • Collect all 2nd level shop logistic support requests and connect with logistic cluster to solve them
  • Partner with Supply Chain team to assure flawless communication and prompt problem solving
Order management
  • Manage orders to WH and final shops
  • Interact with WH, suppliers and logistic providers to verify order status
  • Partner with Vendors to assure flawless communication and prompt problem solving
2nd level shop support
  • Monitor ticket status and produce effective reporting documents
  • Support resolution of 2nd level item master and logistics data requests
Training and Continuous Improvement
  • Support the implementation at the country level, together with the Global Shop Logistic support team, of customer service processes 
  • Support improving automation in the purchasing transactional processes (i.e. adoption of supplier portal, EDI solutions, etc.)
  • Ensure materials are delivered to sites in a timely manner as per customer’ criteria
  • Analyse performance of suppliers and logistic providers
  • Verify consistency of logistic data on ERP system

About You:
  • Working knowledge of ERP (Oracle preferred), order automation tools (EDI protocols, Supplier Portals) and ticketing tools (ServiceNow)
  • Ability to work within a fast paced, dynamic environment
  • Strong team player
  • Excellent communication skills, both spoken and written 
  • Customer oriented approach, able to problem solve and support resolution 
  • Good organizational and analytical skills 
  • Well organized and able to work under pressure
  • Strong user focus and genuine desire to assist 
  • “Can do” attitude when handling complex situation
  • Proactive team player

We are reviewing applications on a rolling basis. Apply now so you do not miss out on this valuable and exciting opportunity!
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