Monash Talent

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Logistics Support Officer

Logistics Support Officer
Full-time Permanent
Salary: $55,000 + super

The Organisation
Located in Melbourne CBD, Amplifon is a global leading hearing solutions specialist. With a presence in 28 countries and a team of 17,000 professionals, they are dedicated to ensuring its customers are provided with industry leading and accessible hearing services that empower people and change lives.
Amplifon is passionate about investing in employee development and views this focus as a key influence that is integral to their industry leading reputation. They are continuously exploring and implementing measures that provide their workforce with access to structured career paths and training programs that accelerate the potential of their employees.

The Role
The Logistics Support Officer covers a key role in the logistics team, acting as the local point of contact for Shops for logistic issues, resolving them or addressing them to the correct escalation path.

This role provides an opportunity for those looking for a career in Supply Chain or Logistics within Amplifon to develop skills in relevant to store operations and replenishment, order processing and management.
Key Responsibilities
  • 1st Level Shop Logistics Support:
    • Use service desk ticketing tools (e.g., ServiceNow).
    • Solve problems for incidents and escalate when necessary.
    • Collect 2nd level shop support requests and liaise with the logistics cluster for resolution.
  • Order Management:
    • Manage orders to warehouses and final shops.
    • Verify order status with warehouses, suppliers, and logistics providers.
    • Partner with vendors to ensure smooth communication and quick problem-solving.
  • Inventory and Replenishment:
    • Implement and drive the adoption of the global stock model in Australia.
    • Monitor and update target stock levels at SKU location in shops and warehouses.
    • Request replenishment flows to shops and through inter-shop transfers.
    • Optimize local inventory in warehouses and clinics.
    • Support stock rundown as part of Product Lifecycle Management.
  • Other Responsibilities:
    • Participate in regional projects and initiatives as needed.
    • Provide analytical support to the Supply Chain and Product teams.
    • Analyse and forecast future product demands with marketing, sales, retail operations, business intelligence, and finance teams in line with global guidelines.
About you
  • Bachelor's degree or equivalent
  • 1-2 years of experience working in Customer Service or Logistic Operations
  • Working knowledge of ERP (Oracle preferred), order automation tools (EDI protocols, Supplier Portals) and ticketing tools (ServiceNow)
  • Experience in process improvement initiatives
  • Strong team player
  • Good English, both spoken and written
  • Customer oriented approach, able to problem solve and support resolution
  • Good organizational and analytical skills
  • “Can do” attitude when handling complex situation

We are reviewing applications on a rolling basis. Apply now so you do not miss out on this valuable and exciting opportunity!

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